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Techstello Careers

Business Unit Head

Join Techstello as a Business Unit Head and lead client service performance, account delivery, team coordination, reporting discipline, and operational improvement across the Optimizations pillar.

Role Overview

Core Focus

The Business Unit Head leads the operating structure of a client service unit inside Techstello's Optimizations pillar. This role oversees account delivery, team coordination, performance rhythm, internal reporting, process quality, and escalation management across assigned client or service portfolios.

The position exists to turn client service into a measurable operating system. It requires leadership over people, workflows, communication, quality standards, and business outcomes while making sure delivery teams remain aligned, accountable, and prepared for scale.

About Techstello

Built to work across every service pillar.

Techstello builds digital ecosystems across strategy, design, marketing, software, automation, operations, customer experience, and business process optimization. Every role is expected to work with clarity, structure, and the discipline needed to support reliable execution across the company.

The purpose of this role is not limited to completing isolated tasks. It is designed to support the way Techstello connects ideas, systems, campaigns, platforms, processes, and people into coordinated work that moves with quality and accountability.

Responsibilities

What To Own

The Business Unit Head owns the performance, coordination, and service quality of an assigned business unit. This role is accountable for ensuring that client commitments, team capacity, account activity, reporting, and operational workflows are managed with discipline. Ownership includes delivery oversight, account health review, escalation control, team performance rhythm, business development coordination, and process improvement. The role must connect leadership priorities with daily execution so service delivery remains measurable, client communication stays clear, and teams operate with accountability. Success depends on operational judgment, leadership maturity, client awareness, reporting discipline, and the ability to improve systems while keeping delivery stable.

  1. Business unit performance, delivery quality, account health, and execution rhythm.

  2. Team coordination, workload visibility, role accountability, and operating cadence.

  3. Client service standards, communication quality, escalation handling, and satisfaction signals.

  4. Reporting structure for account activity, risks, opportunities, and delivery progress.

  5. Process improvement across client workflows, internal handoffs, and service operations.

  6. Coordination with leadership on growth priorities, resource needs, and unit level performance.

Required Skills

What To Bring

  • Strong leadership ability across client service, operations, account management, and team coordination.

  • Clear understanding of business process quality, service delivery, reporting, and client expectations.

  • Ability to read account risks, escalation patterns, delivery delays, and performance gaps.

  • Strong communication skills for clients, internal teams, department heads, and leadership updates.

  • Ability to manage competing priorities while keeping execution structured and measurable.

  • Strong reporting discipline using dashboards, spreadsheets, CRM notes, or service management tools.

  • Decision making ability in client sensitive situations with operational and commercial awareness.

  • Process improvement mindset for reducing confusion, delays, rework, and service inconsistency.

Preferred Experience

What We Look For

  • Experience leading account management, client service, operations, or business unit delivery teams.

  • Examples of managing client portfolios, service escalations, reporting cadences, or delivery reviews.

  • Experience in an agency, BPO, consulting, SaaS, digital services, or operational service business.

  • Exposure to CRM systems, project management tools, dashboards, service documentation, or workflow platforms.

  • Experience coaching managers, team leads, account owners, or business development staff.

  • Track record of improving client retention, delivery quality, team accountability, or process stability.

Working Style

Our Execution

Techstello values clarity, ownership, responsiveness, documentation, and disciplined execution. These standards apply across all departments.

Ownership

ClearResponsibility

Communication

StructuredUpdates

Performance

QualityDelivery

Growth

ContinuousImprovement

Career Growth

Long Term Success

Role Foundation

Build role clarity, understand Techstello's operating standards, follow department workflows, and deliver assigned responsibilities with consistency.

Execution Ownership

Take stronger ownership of tasks, improve delivery speed, communicate proactively, and contribute to better systems, documentation, and team output.

Department Leadership

Lead workstreams, support team members, improve execution quality, manage more complex responsibilities, and strengthen department-level performance.

Strategic Growth

Move into higher-impact roles by contributing to service improvement, client outcomes, internal systems, operational scale, and long-term business growth.

Apply Now

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